To ensure that your Tri·Com telecommunications system is installed properly and that you are able to realize the full benefits of the system on a continuing basis, Tri·Com has developed a support services system. Prior to installation of your system, Tri·Com personnel will begin preliminary preparations by reviewing your floor plans, conducting site inspections, gathering information for your communications database and preparing customized documentation.

An installation date will be coordinated with you for the telephone and/or voice mail systems. We suggest the phone system and voice mail system are implemented separately. Although the systems are user-friendly, sometimes users can get confused with too much information. In our experience, when the two systems are implemented separately, most users are happier with the overall system and the necessity for additional training is minimal.For your convenience, the installation can be done on a weekend to avoid downtime. There would however, be an extra charge for a weekend cut-over or after hours cut-over.

All of the telephone sets will be built out, according to your specifications, prior to arriving at your site on the day of cutover. The telephone system will be burned in for 36 hours and tested completely, prior to arrival at your site. Technicians that are specialized in the equipment you have purchased, will install the system. During installation Tri·Com will take extreme care of the premises and will clean up and remove all debris created by the work performed.

A Customer Service Representative will provide training for your attendant and back up attendant(s) to effectively operate and do basic system programming on the main console. Training will also be provided, along with user manuals and instructional guides, for group and individual session. The emphasis of the user training focuses on use, method of operation and features available within the system. Refresher training will be provided on a periodic basis as required.

Before completing the installation and training Tri·Com personnel will give you instructions on how to reach our 24-hour, 7-days a week maintenance and support team. Our computerized record management service guarantees quick and efficient response to all our customers' needs. A dispatch system providing instant data and support to all service and installation personnel ensures the most effective service possible with a minimum of inconvenience and downtime.

For further information e-mail Tri·Com Incorporated, or call us at
1-800-Buy-Phones

This Web Site and its contents (e.g. HTML, design and some images) are the property
and copyright© 1999-2002 of Tri·Com Incorporated.
Please notify the author if you wish to use any of the contents or images.