Andromeda Technology Solutions : Our Story

Help Desk Request

Executive Summary
•	Provide Technology Solutions in the following areas: - Computers - Networks - Telephone Systems - Paperless Office - Security Cameras - Access Control
•	Our Proactive Approach helps you focus on your business.
•	Our Attention to Detail is unmatched in the industry.
•	We have a Passion for Customer Service.
•	Calls are returned in hours, not days
•	Have your technology work for you, by maximizing your network infrastructure for more than just computers: Voice, Video, Scanning, Security, etc.

Our Mission

To provide our customers with exceptional service.

To be a full service organization specializing in the technology needs of businesses.

To provide both equipment and service, so our customers need only make one call to get their job done.

To place customer satisfaction above all else.

Below is a form that can be used to request support from our help desk. Please read each note below before submitting your request.

1.	This form is for existing customers. If you are a new customer, please contact our office and ask for sales. Our number is 815-836-0030.
2.	If you are having an emergency (office wide system outage, vendor onsite, etc), please do not submit your request using this form. Instead call 815-836-0030 and let the receptionist know you are having an emergency.
3.	This form is to request remote technical support to fix a problem. If you need to schedule an onsite visit by a technician, or you have a non-technical issue, please contact your Account Manager via Email or phone.
4.	Andromeda strives to respond to a help desk request within one business day for non-critical issues. For critical issues, we will make best efforts to respond within four (4) hours. (Help desk hours are 8am to 5pm, M-F)

VERY IMPORTANT- Once your request has been received, you will receive an automated reply in your Email. If you do not receive that automated response Email within a few minutes, assume we did NOT receive your request and please call our office at 815-836-0030 and ask for the help desk.

Company Name*:

Contact Name*:

Phone Number*:

Extension:

Alternate Phone Number (cell)

(to be used if we can't reach you on Primary Number)

Email Address*:

Description of your problem or request*:

Anything else you want us to know: (special directions to reach you, time restrictions, alternate contact, etc):

*Denotes Required Flields