Andromeda Technology Solutions
Andromeda Technology Solutions, Inc. was formed in the fall of
1994 as Andromeda Technology Solutions, Inc. What started as a computer
and network business has grown steadily over the years into a multi-faceted
company specializing in all aspects of technology. We have an intense
passion for customer service and focus in the following five areas:
Computers, Telephone Systems, Networks, Paperless Office, and Security
Cameras.
In the simplest of terms, we are an outsourced Information Technology
provider – but it is the way we provide these services that
sets us apart from our competitors.
Every aspect of our business is built around one principal –
making the customer experience great by providing outstanding service.
Please contact us or
register now to learn
more about the many ways we can assist you with your IT/computer networking needs.
Proactive Approach
Most companies that provide IT support operate in a very simple
break-fix model, meaning when something breaks, you call them, and
they come fix it (most of the time). The services that we provide
are much more. We are much more active and proactive in your business.
We believe it is our responsibility to guide and steer your technology
decisions, freeing you to run your business.
Throughout the year, we will make many recommendations of products
or solutions that we think can help your business prosper. We will
work with you on what fits in the budget now, and what to budget
for the future. Once or twice a year we sit down with our clients
and look at what they want to do, or should be doing in the upcoming
year. This is our proactive approach to keeping your technology
working for you.
It Just Takes One Call
Whether you are calling for a broken PC, or to order a new printer,
you just need to call us once. We’ll take it from there. We
strive to return phone calls within one hour; worst case is usually
two. Most service calls are scheduled for a visit within 2-3 days;
high-priority emergencies (server down) will get a visit the same
day.
Attention to Detail
Our attention to detail is unmatched in this industry. We have
systems and procedures in place to ensure even the smallest things
do not fall through the cracks. When a service technician is on-site,
anything he finds or that you report to him is reported back to
your account manager for a follow-up action.
One-Stop Shop
The breadth of our services and solutions allows you to eliminate
vendors and hassles from your life. Imagine having just one company
to call for all your technology issues and questions. Computers,
Telephones, Networks, Wiring, Paperless Office, Security Cameras,
Door Entry Systems, Printers, Mobile Phones, the list goes on and
on. We handle them all.
Now imagine getting all that technology handled by one vendor with
a passion for customer service and a focus on you and your needs.
That is what makes Andromeda Technology Solutions different.
Our Simple Truths
These were written the day we formed the company. While the company
has grown and expanded, these three simple points have not changed.
- Provide Great Service. Many companies say it. We live by it.
There is no substitute for outstanding service, and you should
never accept anything less!
- Being the Customer Should Be Easy. Your Job: Call us once.
Our Job: Listen, present the options, solve your problem.
- Always be Honest and Fair. We never sell our customers more
than they need. We make it right the first time.
Your Business is Our Passion
We do not outsource any of the services we provide. We do not believe
other providers deliver the level of service that we expect for
our customers. One reason we can deliver such outstanding results
across a wide variety of solutions, is because we employ in-house
experts in all our areas of focus.
Our passion is to provide you with the best service possible. We
have a vested interest in your business, and view our relationship
as a partnership. We are very protective of all your technology,
as well as your confidential company information. As your technology
partner, we know we often have access to sensitive information –
and we treat it like it is our own. Your security and privacy are
safe with us.
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